Monitored. Resolved.
Dispatched.
Issues that are fixable get fixed remotely. Firmware upgrades, device restarts, configuration changes, threshold adjustments. Issues that require hands get dealt with: we dispatch technicians through our nationwide network. 24/7 availability without the 24/7 salaries.
“What impressed us most about Aravolta was their urgency and execution... deployed same day... worked around the clock until the job was done.”
- Coverage
- 24/7/365
- Around the clock
- On-site SLA
- <4 hr
- Nationwide US
- No handoff
- Same platform
- The NOC uses your dashboards
- Internal hires
- Zero
- We staff it
From data point to dispatch
Every step is tracked in the same platform you use.
- 01
Monitor
Aravolta watches every data point on your BMS, EPMS, and SCADA, with thresholds, anomaly detection, and trends.
- 02
Triage
Operators sort real problems from noise and decide who needs to know, and how fast.
- 03
Fix remotely
Most issues are fixed from a keyboard, through the platform, without sending anyone to site.
- 04
Boots on the ground
When it needs hands, we dispatch a technician from our nationwide network and track the job in the same platform.
The queue our operators work from
Select an alert for its timeline and the escalation policy behind it, then acknowledge and resolve it yourself.
Aravolta NOC / Alert board
3 sites · 412 assets watched · 4 open · live · 02:46:05
5 more resolved this shift
The NOC sees what you see
Most outsourced NOCs run their own tools. When they call you at 3 AM they are reading a different screen than you are, and half the call goes to working out which alarm they mean.
Our operators work in the same BMS, EPMS, and SCADA dashboards you use, on the same data. When they escalate, you open your login and see exactly what they are looking at.
- Operators work in the same Aravolta platform you do
- One alert record, with notes and history, on both screens
- No 'let me check with the monitoring team' handoffs
- Dispatch tickets name the equipment and the dashboard it sits on
- You can watch triage from your own login as it happens
Every alert rule, on every site
Aravolta polls every point on your BMS, EPMS, and SCADA. Threshold alarms, anomaly detection, and trend analysis run on all of it.
| State | Name |
|---|---|
| Alerting | CRAH-03 supply air high |
| Alerting | UPS-B output load high |
| Alerting | G-1 fuel level low |
| Snoozed | 1h 40m | Hall 1 humidity high |
| Ok | PDU-3A not reporting |
Sample data. Alert rules across three sites at 2:16 AM, two minutes after CRAH-03 fired.
The NOC runs on the full Aravolta monitoring stack. Every system in your facility, in one platform.
Someone reads every alarm first
An operator reads the alarm before it reaches you. A humidity sensor drifting 2% is not a UPS on battery, and the two get handled differently.
- Each alert rule names who is notified, by email, SMS, or Slack.
- If nobody acknowledges, escalation steps notify the next people after the delay you set, from one minute to 24 hours.
- The alert email carries Acknowledge and Resolve, so whoever is on call can act from a phone.
Modify the alert rule configuration.
If nobody acknowledges, notify the next people after a delay.
Sample data. The alert rule for CRAH-03 supply air, with the escalation step that brings in the facilities manager.
Most issues close without a site visit
Firmware upgrades, device restarts, configuration changes, threshold adjustments: all of it from the platform. When it needs a person on site, we dispatch a technician. Nationwide US network, defined response SLAs, and the ticket stays in the same platform.
Sample data. The work order CRAH-03's alarm opened, while the on-call engineer is on site.
The software closes most issues without anyone touching a rack.
- Firmware upgrades and patches
- Device restarts and power cycles
- Configuration and threshold changes
- Alert tuning and noise reduction
- Automated runbook execution
When the work is physical, we send someone from our technician network.
- Hardware swaps and replacements
- Cabling and connectivity work
- Visual inspections and audits
- Emergency response and restoration
- Commissioning and rack deployments
Monitoring and alerts are half the job. The other half is fixing the problem and closing the ticket. We do both.
Three coverage levels
Start with after-hours coverage or hand us the whole site. Same platform underneath.
Remote NOC
Coverage after your own staff go home
- 24/7 monitoring of your Aravolta dashboards
- Alert triage and escalation
- Incident write-ups and reports
- Monthly ops reviews
For sites with their own on-site staff that need after-hours coverage.
Remote NOC + remote hands
Monitoring plus on-site dispatch
- Everything in Remote NOC
- On-site dispatch, opened and tracked by ticket
- Response SLA under 4 hours, nationwide US
- Cabling, hardware swaps, visual inspections
For sites with no facilities staff of their own.
Fully managed operations
We staff and run the site
- Everything above
- Dedicated on-site staff, full time or by shift
- Project work: commissioning, deployments, migrations
- Capacity planning and ops reporting
For new builds, remote or edge sites, and operators who would rather not hire.
What a NOC of your own costs
Staffing a NOC 24/7 takes 4 to 5 dedicated operators at $80K to $150K each, plus monitoring tools, runbooks, training, and turnover. That is half a million dollars before you have monitored a single data point.
Aravolta supplies the software and the operations team on one contract. Most issues close remotely. When something needs hands, we dispatch a technician. Add a site and coverage scales up. Drop one and it scales down.
- Hours
- 24/7/365. Nights and weekends included.
- On site
- Technicians in all 50 states. Typical on-site response is 4 hours for most locations.
- Staffing
- Two on-call techs for a small site, hundreds for a large project. Full time, by shift, or on demand. We staff the shifts, so you hire no one.
- SLAs
- Every dispatch is a ticket with tracked response and resolution times. The numbers come in a monthly report.
- International
- Coverage in select LATAM, APAC, and European markets. Ask us about your specific sites.
Cover the night shift without hiring for it
Software, monitoring, remote fixes, and dispatch from one vendor. Tell us about your site.
- 24/7 coverage
- Nationwide dispatch
- Same platform