Maintenance for data centers.
On the same data as your monitoring.
Schedule preventive work, hold service-affecting jobs until someone approves them, and let technicians fill checklist readings from the equipment's own telemetry. Alerts open work orders on their own, and the labor and cost of every visit land in one report.
It works one order through on its own. Click the order, its buttons, or a step to take over.Click the order, its buttons, or a step to work through it.
- Battery temperature31.2 °C (expected 20 to 30 °C) from telemetrySep 24, 9:12 AM by On-site technician
- Battery voltage541.6 V (expected 528 to 552 V) from telemetrySep 24, 9:12 AM by On-site technician
- Output load46.3 % (expected 0 to 80 %) from telemetrySep 24, 9:12 AM by On-site technician
- Check the front panel for active alarmsDoneSep 24, 9:14 AM by On-site technician
- Replace cabinet air filtersDoneSep 24, 10:22 AM by On-site technician
- Photo of the front panel1 photofront-panel.jpgSep 24, 10:31 AM by On-site technician
Sample data. The UPS-A inspection once it is complete.
- 1Scheduled
The UPS-A quarterly inspection is due today. It is marked possibly service affecting, so it waits for approval.
- 2Approved
The facilities manager approves it. Until then, nobody can start it.
- 3Worked
Three readings come from UPS-A's own telemetry. Battery temperature is out of range, so it is flagged.
- 4Completed
Labor and parts go on the record for the reports, and the next inspection is scheduled 90 days out.
Checklists anyone can follow
Every step says what to do, with its instructions right on the step: check this, read that, take a photo, write down what you saw. Whoever is on site at 2 AM knows what comes next.
- Send us your SOPs, MOPs, and EOPs and we turn them into checklists. Where you have none, we recommend ours.
- Four kinds of step: checkbox, reading, photo, and text. Required steps must be done before the order closes.
- Readings fill from the equipment's own telemetry. Out of range values are flagged, and impossible ones are refused.
- Attach a checklist when you schedule work, in an alert rule, or in a workflow.
- Confirm UPS-A is on battery*
The front panel reads ON BATTERY. If it shows a fault instead, call the on-call engineer before you go on.
- Battery runtime remaining*
Use the reading from telemetry. Under 10 minutes, call the on-call engineer now.
14.2minExpected 10 to 60In rangeTelemetry, Sep 26, 2:16 AM - Confirm GEN-1 is running and ATS-1 is on the generator*
The emergency source lamp on ATS-1 is lit. If it is not, do not operate the ATS by hand. Call the on-call engineer.
- Photo of the ATS-1 panel*
Get both source lamps in the frame.
Add photo - What you saw and did*
Times, alarms on the panels, and who you called.
Type what you saw and did
Sample data. An emergency procedure as a checklist, the way the technician on shift sees it.
What maintenance costs, and who finishes on time
Every completed work order carries its labor hours, parts, and service cost. The report adds them up by site, region, vendor, work order type, asset role, tenant, and tag, compares them with the period before, and exports to CSV.
Spend, labor and completion across work orders, by site, vendor, type, asset and tenant.
Parts and service cost. Planned is preventive and inspection work, unplanned is corrective, repair and incident work.
Spend and on-time completion.
| Vendor | Orders | On time | Spend |
|---|---|---|---|
Mechanical contractor 188.5 h labor | 62/64 | 92% | $52,480.00 |
Generator vendor 76 h labor | 38/38 | 97% | $34,260.00 |
No vendor 900 h labor | 461/486 | 89% | $31,846.10 |
UPS vendor 42 h labor | 16/16 | 100% | $26,915.00 |
Electrical testing contractor 58.5 h labor | 21/22 | 86% | $17,640.00 |
Fire protection contractor 21 h labor | 14/14 | 71% | $9,870.00 |
Sample data across every site. White bars are planned work and red is unplanned. The UPS-A inspection above adds 1.5 h of labor and $86.40 in parts.
Work orders that open and follow up on their own
Turn on Open a work order in an alert rule, and a firing alert puts a corrective order on the service calendar, linked to its incident, with the checklist and technician you picked.
- One open order per asset and rule. A repeat firing reuses it instead of opening another.
- Reminders email the assignee and the vendor before the due date, and again once it is overdue, with admins copied.
- An assigned vendor technician is emailed when an order is theirs to work, and signs in to see only their own company's orders.
Sample data. CRAH-04's supply air alarm opens a corrective order for the on-site technician.
You choose what each tenant sees
Turn the Maintenance Calendar on for the tenants you want, and pick the assets each one can see work on. Their portal shows that work and facility-wide work, read only.
- On or off per tenant, from the tenant's page. Off again at any time.
- Work on the assets you mark visible to that tenant, plus facility-wide work.
- Dates, type, impact, and scheduling notes. Completion notes stay internal, and files show only on the assets you share.
Let this tenant's portal users view scheduled maintenance. They see facility-wide work and entries on assets marked visible, and they cannot create or change them.
When off, portal users do not see Maintenance Calendar in the sidebar.
Sample data. Your switch for one tenant, and what that tenant sees when they sign in.
Bring the schedule you run today
Send your asset list and the maintenance schedule you keep now. It imports from a spreadsheet. One node on your management network, with no agents and no middleware, supplies the live readings your checklists pull. Most sites are live in about two weeks.
